Policies and Procedures
In 2026, Smart Singer Studio will offer both In-Person and Virtual Voice Lessons.
In 2026, Smart Singer Studio will offer both In-Person and Virtual Voice Lessons.
In-Person Lessons
Students are expected to show up on time for their lesson, prepared, with all music and materials (music, notebook, water, etc.), ready to sing at their scheduled lesson time (See Lesson Conduct below) Studio address: 31 Hallsdale Drive, Louisville KY 40220
Virtual Lessons
Zoom is the preferred platform for virtual lessons. A complimentary 15-minute tech call is available prior to the first lesson, if needed, to ensure proper set up.
Students will receive a Zoom link upon enrollment and are expected to prepare for virtual lessons with the same level of readiness as in-person sessions. (This includes items listed above, and as well, preparing any accompaniment tracks necessary for repertoire. If needed, the teacher can assist in acquiring this)
Lesson Enrollment & Scheduling
Smart Singer Studio operates on a weekly reserved lesson model. Enrollment secures a consistent, recurring 60 minute lesson time (weekly or bi-weekly) in the teacher’s schedule. This reserved time is held exclusively for the student. Lesson tuition reserves a dedicated weekly (or bi-weekly) time in the teachers schedule and is not based on attendance. Missed lessons are subject to the studio cancellation policy outlined below.
Because the studio maintains limited enrollment and is often at capacity, lessons times are not guaranteed replaceable if forfeited.
Studio Capacity
Smart Singer Studio maintains limited enrollment in order to provide high-quality, individualized instruction.
As a result, the studio may operate at or near full capacity, and immediate openings for new or returning students are not guaranteed.
Non-Discrimination Policy
Smart Singer Studio is committed to creating an inclusive environment and does not discriminate on the basis of age, race, gender identity, ethnicity, religion, sexual orientation or disability.
Payments and Invoicing:
Fees for 2026 are as follows: 60 Minute lesson - $80
Lesson Packages:
Students may purchase discounted lesson packages:
10 -Lesson Package - 10% Discount ($720)
20-Lesson Package - 15% Discount ($1360)
Package Policy: All lesson packages must be used within (1) Calendar year of purchase. Any unused lessons after this time will be forfeited and are non-refundable.
Invoicing and Payment
Monthly students will receive an invoice at the beginning of each month for scheduled lessons. Package students will be invoiced for the full package price at the time of purchase. Lesson packages must be paid in full at the time of purchase in order to receive the discounted price.
Invoices are sent via email. Payment is required in full prior to the lesson.
Accepted payment methods:
Cash or check (made out to Sarah Tonini)
Venmo (@stonini),
PayPal (Smart Singer Studio) A 2.9% plus $0.30 convenience fee applies
Zelle (sarahtonini@yahoo.com)
Cancellations and Makeups
Cancellations: 24 hour notice is required to cancel or reschedule a lesson. Failure to do so will result in the lesson being charged in full with no make up provided.
Make up lessons: Students who cancel with proper notice may reschedule. Up to three (3) alternative time slots will be offered. If no suggested time is acceptable, lesson will be forfeited.
No Shows: Missed lessons without notice are charged in full and not eligible for makeup or refund.
Teacher Absence: If the teacher cancels a lesson for any reason, a make-up lesson will be granted to the student. Make up lessons will be scheduled on a mutually agreed upon time.
Student Illness/Emergency
If a student is ill, virtual lessons are strongly encouraged. If a student arrives visibly ill, the teacher reserves the right to send the student home and the lesson will be charged.
Emergencies will be handled with care, and rescheduling attempted when possible.
Tardiness
Lessons will end at the scheduled time regardless of late arrival. No extensions or make up time will be provided for tardiness.
Weather Policy
Smart singer studio follows the discretion of JCPS in regard to weather cancellation. If JCPS is closed, Smart Singer Studio will not offer in-person lessons. Affected students will have the option of moving their scheduled lesson to Zoom. If the student wishes to forfeit their time, they can do so at no charge. Rescheduling may or may not be possible on a case by case basis.
Lesson Conduct
Each student is assigned a weekly (or bi-weekly) 60 minute lesson at a consistent day and time. Students are expected to arrive on time, prepared, with all required materials, ready to sing and fully engage in the lesson. In person students may enter through the back door and wait quietly in the studio lounge if there is a lesson in progress.
Behavior Policy
Smart Singer Studio maintains a standard of kindness, professionalism and respect. Disruptive or disrespectful behavior may result in the termination of the lesson without refund. Families are responsible for any damages caused.
Bullying, negative commentary or harmful behavior - within or outside the studio community - may result in immediate dismissal.
Termination Policy
Students wishing to discontinue lessons must provide 7 days’ written notice prior to the beginning of the next calendar month. Unused package lessons remain subject to the 1-year expiration policy. Monthly tuition already paid is non-refundable.
Recitals & Studio Events
Participation in recitals or studio classes is optional. Fees (to cover venue, accompanist and administrative costs) will be communicated in advance and must be paid prior to participation
Modifications
Any changes to this agreement must be made in writing
Limitation of Liability
Clients agree not to hold Smart Singer Studio or its representative liable for any injury, loss, or damages incurred during lessons or while on the premises.